Frequently Asked Questions

What is a Vintage Rental Company?

We're an event rental company specializing in true vintage and period pieces from the turn of the century through the mid -1900’s. Many of our pieces are fifty years old or more. We travel the country to collect the finest tableware, furniture and accessories. Unlike big box rental houses that carry generic store-bought items, Dahlia Vintage offers an expertly curated collection of vintage goods that add a unique look to any event. We love to use the many decorations and accessories in our collection to help our clients create beautiful rooms indoors and out.

Please know that 95% of all our rental items are true vintage or antique. Most pieces are in near perfect condition however, please expect normal wear as some of our items are over 50 years old.

Rental Policy

The standard rental period is 24 hours. We’re always happy to discuss longer rental periods for events requiring more time. A 25% non-refundable deposit is required to hold your rental with balance due one week prior to your event. If any items are damaged during the rental period, the replacement cost for each piece will be charged and payment made at rental return.

Delivery & Pickup

Delivery and pickup services are available for all rentals. Delivery charges vary on the items rented and distance to event. Clients choosing not to use our delivery and pickup services are responsible for picking up and returning their rented items. Rentals can be picked up the day of the event and should be returned the next day unless otherwise arranged.

Set Up

The team at Dahlia Vintage is experienced with selecting the perfect pieces to create fabulous settings and scenes. We know the success of the final look depends very much on the care and technique used in staging the pieces. We encourage our clients to consider using the services of the Dahlia Vintage team to set up and tear down the staging. Whether your event involves only tableware or more elaborate combinations of furniture and decorations, “we take the stress, you bring the dress!”. Since every event is unique, set up charges are determined once the event rental package is finalized.

Minimum Order Requirement

We have a minimum order requirement of $250.00 for all rental orders, not including setup or delivery fees.

Cleaning Fee

Our items are delivered clean and ready to use and should be returned in the same condition. Cleaning arrangements can be made for 50% of an item's rental price. If items are returned dirty and no prior cleaning arrangements have been made, a 50% cleaning fee for each piece that is dirty will be deducted from your security deposit. If the amount exceeds your 25% security deposit, you will be billed separately for the difference.

Can I pickup items myself?

Many of our glass items are fragile and much of the furniture and décor can be difficult to lift and maneuver. We encourage our clients to consider the services of our trained delivery team members. This way there are no concerns about items getting damaged during transportation or unloading, however clients may choose to pick up and return the rentals.

Uh oh! I spilled wine on your sofa. Now what?

Mistakes happen all the time, so don't stress! We offer a 10% optional damage waiver for all tabletop items such as china, glassware and flatware. This waiver doesn't cover furniture rentals. If an item is damaged or destroyed and is not covered by the damage waiver, the cost to repair or replace the item will be charged. For example, if your guest spills a glass of red wine on a sofa, we will charge you for the cost of professional cleaning. If the stain cannot be removed and we need to reupholster the piece, you will be charged for the fabric and the re-upholstery costs. Thankfully this doesn't happen often at all.

What's your cancellation policy?

All deposits are non-refundable. Cancellations within 30 days of the scheduled pick up/delivery will result in a charge of 50% the total order value. Cancellations within 7 days of the scheduled pick up/delivery will result in a charge of 100% the total order value.